Cancellation & Refunds

Return, Refund, Warranty and Cancellation policy

WARRANTY TERMS

Uyar Ergo provides a warranty from the date of sale against manufacturing defect to the original purchaser. The warranty tenure may vary for each product. For specific warranty information, please refer to the product listing page on our website.

For damage on arrival, please inform us within 3 days of receipt.

For malfunctioning/manufacturing defects, a claim should be made within the warranty period by email to solutions@uyarergo.com by giving details of the problem, and attaching images to explain the nature of the problem. The claim must also provide a copy of the invoice.

Our engineers will provide telephonic/video call support and try to fix the problem.

Once the claim is approved (within 3-4 working days) Uyar Ergo shall either send a person to rectify the same or arrange for pickup of the complete product or just the defective part. Customer shall be responsible for packing it well so there is no transit damage.

Uyar Ergo shall, at it’s discretion repair or replace it and ensure your product is functioning smoothly again. Uyar Ergo will bear the shipping charges.

This warranty does not cover:

Normal wear and tear including surface finishes such as Powder coating and plating.
Alteration or modification of the product.
Abuse, misuse, negligence, incorrect installation or accident.
Note: Our warranty is limited to the product only. Any consequential or incidental damages or loss of any nature are not covered by this warranty.

REPLACEMENT POLICY

Terms & Conditions for Replacement:

If the product is received in a damaged condition or is found to have any manufacturing defects, you can request a replacement within 10 days of delivery.

Any damage resulting from mishandling or improper use of the product is not eligible for replacement.

The product must be returned in its original condition and in the original packaging to ensure safe return transit.

Ensure that all original accessories and components are included with the product when returning it.

Procedure for Replacement:

Contact our customer support team within 10 days of receiving the damaged or defective product to initiate the replacement process.

Provide details of the issue, including clear photographs or videos showing the damage or defect, as applicable. This will help us expedite the process.

Our team will assess your request and arrange for the replacement of the damaged or defective product or a part which is defective.

Most claim decisions are closed within 2-4 working days.

Any dispute is subject to Chennai jurisdiction only.

CANCELLATION POLICY

1. Order Cancellation Window

Customers may cancel their order within 24 hours of placing it, provided the order has not been processed or dispatched.

2. Orders Already Processed

Once the order is:

Confirmed for production, or
Dispatched from our warehouse

It cannot be cancelled.

3. Refund on Cancellation

If eligible: